Frequently asked questions
Everything you need to know about RaceMyDesk, how it works, how it's deployed, and how we support our customers.
What is RaceMyDesk?
RaceMyDesk is an artificial intelligence company based in Palma de Mallorca, Spain, with three lines of work:
- Private AI platform: deployed on the customer's own servers, it drafts email replies, answers questions across company documents and records, automates recurring processes and produces reports.
- AI visibility (GEO): measured with the TADI index, it assesses whether a website is ready for AI to find it, read it and understand it.
- AI consulting: for the travel and hospitality industry.
The legal entity is RACEMYDESK, S.L.
Are you a software product or a consultancy?
Both, and they are separate units that can be contracted independently:
- Product: the private AI platform, installed on the customer's own infrastructure.
- Services: AI visibility and AI consulting.
Who is behind RaceMyDesk?
The founder and CEO is Bartomeu Gili Prohens, with over 27 years of senior leadership experience across the global tourism and hospitality industry. The company is a member of the NVIDIA Inception programme.
RaceMyDesk is the brand of RACEMYDESK, S.L., based in Palma de Mallorca, Spain. You can write to us at [email protected].
Do you only work with tourism companies?
No, there are three things to tell apart:
- The private AI platform: works for any company that handles a high volume of email and internal knowledge, in any sector.
- The consulting practice: is focused on travel and hospitality.
- The TADI index: started in tourism, hence its name, and today the same method is applied to other sectors as well.
Where are you based and how do I get in touch?
We are based in Palma de Mallorca, Balearic Islands, Spain. You can email us at [email protected] or use the form on our contact page.
How much does it cost?
It depends on the line of work and the scope:
- Platform: pricing is based on the number of users and the scope of the deployment.
- Consulting: formats range from a half-day session on one area to a modular, department-by-department project.
Write to [email protected] and we will prepare a quote.
Is there a free trial?
We offer pilot programmes for qualified organisations, so they can test the platform with their own data and their own workflows before deciding.
How do I get support?
By writing to [email protected] or through your assigned account manager.
What is your support response time?
We aim to respond within one business day. Urgent issues affecting live deployments are prioritised.
Where do I start?
It depends on what you need:
- To see how AI reads you today: request your TADI assessment.
- If you are interested in the platform: request a demo.
- If you are not sure: write to us and we will work it out, at [email protected].