Frequently asked questions

RaceMyDesk is an AI-powered email and knowledge assistant built for enterprise. It reads, understands, and drafts complete email replies in your voice. It also finds answers across departments, automates follow-ups, and generates reports on demand. It works as an add-in inside Outlook and Gmail.

RaceMyDesk is designed for companies and teams that handle a high volume of email and need to access knowledge spread across departments. It's especially useful for operations, customer support, management, finance, and any team that spends time searching for information or writing repetitive replies.

RaceMyDesk provides four core capabilities:

• Email Intelligence: Reads incoming emails and drafts complete, context-aware replies in your tone and style.
• Cross-Department Q&A: Ask any question and get answers from knowledge distributed across your entire organization.
• Workflow Automation: Automates follow-ups, escalations, and routine processes triggered by email events.
• Reports on Demand: Generates instant reports and summaries from your company's data and communications.

Unlike general-purpose AI tools, RaceMyDesk is purpose-built for enterprise email and internal knowledge. It works with your company's real data, respects permission boundaries, is deployed entirely on-premises, and integrates directly into your existing email workflow. It doesn't just generate text, it understands your organization's context.

Yes. RaceMyDesk is deployed on-premises, directly on your organisation's own infrastructure. Your data never leaves your network. This is ideal for organizations with strict data sovereignty, compliance, or regulatory requirements.

Your data stays entirely within your own infrastructure. We use enterprise-grade encryption, role-based access controls, and contractual protections to prevent AI model training on your data.

Yes. RaceMyDesk is designed with GDPR compliance in mind. Because the platform is deployed on your own infrastructure, data stays within your environment and under your control. We provide tools for data access requests, deletion, and consent management as required by GDPR and other data protection regulations.

RaceMyDesk integrates with Microsoft Outlook and Gmail. It works as an add-in inside your existing email client, so there's no need to change your workflow or switch platforms.

Typical deployment takes a few days depending on your infrastructure and requirements. Our team handles the setup, configuration, and integration with your existing email system. We provide full onboarding support to make sure your team is up and running quickly.

Yes. RaceMyDesk includes a cross-department Q&A engine that lets anyone in your organization ask questions and get answers from knowledge distributed across teams. You don't need to know who to ask or where information lives.

No. RaceMyDesk respects permission boundaries. It only accesses the emails and data that each user is authorized to see. Role-based access controls ensure that sensitive information remains protected across teams.

Pricing depends on the number of users, the scope of the deployment, and your specific requirements. Contact us for a personalised quote. We'll work with you to find the best plan for your organization.

We offer pilot programs for qualified organizations. This allows you to test RaceMyDesk with your own data and workflows before making a commitment. Get in touch to discuss a pilot for your team.

RaceMyDesk is operated by two affiliated companies: RACEMYDESK, S.L. (Palma de Mallorca, Spain) serving the European Union and Spain, and KWF AI FZCO (Dubai, UAE) serving the United Arab Emirates, Saudi Arabia, and the wider Gulf region.

If your organisation has a deployed RaceMyDesk platform and you need support, please contact our team at [email protected], or through your designated account manager if one has been assigned to your deployment.

When contacting support, please include your organisation name, a clear description of the issue, and any relevant error messages or screenshots. This helps us resolve enquiries as quickly as possible.

We aim to respond to support enquiries within one business day. Urgent issues affecting a live deployment are prioritised. Enterprise customers with a formal service level agreement in place are supported according to the terms of their SLA.

If you are considering RaceMyDesk for your organisation and would like to see a demonstration, discuss pricing, or explore how it could fit your workflows, please visit our Contact page or email [email protected].

RaceMyDesk is operated by two affiliated companies, each serving different markets:

• RACEMYDESK, S.L. (Palma de Mallorca, Spain) contracts with customers in the European Union and Spain.
• KWF AI FZCO (Dubai, United Arab Emirates) contracts with customers in the UAE, Saudi Arabia, and the wider Gulf region.

Full contact details are available in our Terms of Service and Privacy Policy.